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Code of Conduct

The Code of Conduct is intended to regulate the conduct of registered migration agents. It is to be displayed prominently in a registered migration agent’s office and reception area. It is also to be given to a client to keep if he or she asks to see it.  

Code of Conduct (the Code)

The Code details the professional and ethical standards for registered migration agents. The Code is amended from 1 July 2012.  The amended version is now available on our website (see below for more details on the changes and the previous version of the Code of Conduct).

It is legally provided for in section 314 of the Migration Act 1958, and it is prescribed in Schedule 2 of Regulation 8 of the Migration Agents Regulations 1998.

You can download a copy of the latest Code of Conduct (1 July 2012) from this site.
See: Code of Conduct (481KB PDF file)

For further information on the Code of Conduct:
See: Code of Conduct - Frequently Asked Questions (80KB PDF file)
See: Code of Conduct - Information paper: useful tips for registered migration agents (60KB PDF file)
See: Guidance for Registered Migration Agents: Parts 5 & 7 of the Code of Conduct (168KB PDF file)

Consultation Paper - Proposed Amendments

You are invited to consider the proposals and to provide your submissions in writing. Should you wish to do so please send your submissions to the Migration Advice Industry mailbox.

The closing date for submissions has been extended to 12 October 2012.
See: Public Consultation Paper - August 2012 (35KB PDF file)

Breaches of the Code of Conduct

The Office of the MARA may impose a sanction on the agent if a breach of the Code is found to have occurred.

Sanctions include:

  • cautions
  • suspension of registration, or
  • the cancellation of registration.

If you believe that a registered migration agent has breached the Code, you can write to the Office of the MARA using the complaints form.
See: Making a complaint about an RMA

Code Amendments – 1 January 2012

The Code of Conduct was amended from 1 January 2012.  Amendments were made to Parts 1, 2, 3, 5 and 7 of the Code.

The changes allow for the implementation of certain consumer protection measures and include a number of notification requirements to increase consistency throughout the Code.

The changes are in line with the 2007-2008 Review of Statutory Self-regulation of the migration advice profession.

An addendum has been issued to the Code of Conduct (1 October 2006) for insertion into existing copies displayed prominently in a registered migration agent’s office and reception area.
See: Addendum to the Code

An overview of the changes is available from the Department of Immigration’s website.
See: Amendments

Code of Conduct (1 October 2006)

The previous version of the Code is also available for download.

You can download a copy of the 2006 Code of Conduct from this site.
See: 2006 Code of Conduct (481KB PDF file)

Code Alerts

The CEO Newsletter provides regular Code Alert articles in relation to aspects of the Code of Conduct.
To view the Code Alerts, click on the links below.

Agents' Obligations under the Code of Conduct (Mar 2011) 
Conflict of Interest (June 2011) 
Duties of RMAs to Employees (Oct 2011) 
Conciliation of Complaints (Dec 2011) 
Obligations in Managing Client Information (Mar 2012) 
Exercising a lien over client documents (Jun 2012)

Article last modified: Wednesday, 19 September 2012 2:20:29 PM
Persons who give immigration assistance must be registered and must display the Code of Conduct.

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